Effective Date: 27 February 2026
Last Updated: 27 February 2026
Grihum Connect is operated by Bishram [Legal Entity Name] (“Grihum”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:
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The Grihum Connect mobile application
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Our website (grihumliving.in)
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Subdomain-based property portals
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Our related services across Grihum properties
By using our services, you agree to this Privacy Policy.
1. Scope of this Policy
This policy applies to:
- Residents
- Prospective residents
- Guests registered through the app
- Staff (housekeeping, security, kitchen)
- Property administrators
- Website visitors
2. How We Use Your Information
We use your data to:
- Provide and manage hostel services.
- Process bookings and payments securely.
- Communicate updates, offers, and important information.
- Improve our website and services.
- Ensure safety and compliance with legal obligations.
3. Information We Collect
We collect information necessary to operate hostel services securely and efficiently.
3.1 Personal Information
When you register or use the app, we may collect:
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Full name
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Phone number
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Email address
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Date of birth
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Government-issued ID details (for verification)
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Permanent and local address
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Emergency contact details
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Profile photo/avatar
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Room allocation details
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Rental contract details
3.2 Sensitive & Security Information
To maintain resident safety:
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Biometric attendance logs (Inside/Outside/Late Exit status)
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Guest visit records (guest name, visit time, ID verification status)
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Out declaration forms (late exits / overnight stay details)
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Room access credentials (WiFi passwords, wardrobe codes – encrypted)
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CCTV references (where applicable at property level)
Biometric data is used strictly for safety and access monitoring and is never sold or used for profiling.
3.3 Financial & Payment Information
When processing payments through Razorpay or similar gateways:
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Payment transaction IDs
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Order details
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Payment status
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Billing name
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Receipts and dispute records
We do not store full card details on our servers. Payment data is processed by PCI-DSS compliant payment gateways.
3.4 Usage & Technical Data
When using our website or app:
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IP address
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Device type
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Operating system
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App version
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Browser type
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Session logs
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Push notification tokens
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Error logs and crash reports
3.5 Operational Data (App Activity)
Within Grihum Connect, we collect:
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Meal attendance selections
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Meal ratings
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Service request submissions (including uploaded images)
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Feedback submissions
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Poll participation
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Preference profiles (diet, sleep habits, etc.)
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Housekeeping checklist activity
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Security logs
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Admin actions
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Staff performance logs
4. How We Use Your Information
We use collected data to:
4.1 Service Delivery
- Manage room allocations
- Process rent and fee payments
- Generate receipts and late fines
- Maintain meal planning and attendance tracking
- Track service requests
- Maintain property security
4.2 Safety & Compliance
- Monitor entry/exit logs
- Approve guest visits
- Enforce house rules
- Maintain emergency records
- Comply with local law enforcement requirements
4.3 Communication
- Send push notifications
- Share important notices
- Send payment reminders
- Inform about events or community polls
4.4 Operational Improvement
- Analyze occupancy trends
- Improve meal planning efficiency
- Track service resolution times
- Improve housekeeping quality
- Optimize property management
4.5 Legal & Regulatory Compliance
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Maintain KYC records
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Comply with Indian IT Act and applicable data protection laws
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Respond to lawful government requests
5. Legal Basis for Processing
We process your data based on:
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Contractual necessity (rental agreement)
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Legal obligations
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Legitimate interests (property security & operations)
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Your consent (optional communications, profile preferences)
6. Data Sharing & Disclosure
We do not sell or rent personal data.
We may share data with:
6.1 Service Providers
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Payment gateways (e.g., Razorpay)
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Cloud infrastructure providers (e.g., Supabase or equivalent)
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SMS/email service providers
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Push notification services
6.2 Property Staff
Access is strictly role-based:
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Residents see only their own data
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Staff see only assigned property data
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Admins see only their property
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Super Admin sees cross-property analytics
We use Row Level Security (RLS) and property isolation protocols.
6.3 Legal Authorities
If required under applicable law or court order.
7. Multi-Property Data Isolation
Each Grihum property operates in a logically isolated environment.
- Residents cannot access data of other properties.
- Admins can access only assigned properties.
- Super Admin access is audited and logged.
- Subdomain-level access control prevents cross-property data exposure.
8. Data Security Measures
We implement:
- Encrypted database storage
- Encrypted credential storage
- Role-based access control (RBAC)
- Re-authentication for sensitive credentials
- Secure API integrations
- Audit logs for admin actions
- Scheduled data reset automation (e.g., housekeeping reset at 8 AM IST)
- SSL encryption for website and app traffic
However, no digital system is 100% secure. Users are responsible for protecting their login credentials.
9. Data Retention
We retain information:
- For the duration of residency
- As required under rental agreements
- For legal compliance (typically 3–7 years for financial records)
- Biometric logs are retained only as operationally necessary
Inactive accounts may be archived or anonymized.
10.Your Rights
Subject to applicable law, you have the right to:
- Access your data
- Request correction
- Request deletion (subject to legal obligations)
- Withdraw consent
- Object to processing
- Request a copy of your data
To exercise rights, contact:
Email: hello@grihumliving.in
Identity verification may be required.
11. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve browsing experience
- Analyze traffic
- Store login sessions
You may disable cookies in browser settings, but some features may not function properly.
12. Children’s Privacy
Grihum Connect is intended for residents above 18 years of age. We do not knowingly collect data from minors.
13. Third-Party Links
Our platform may contain links to external websites. We are not responsible for third-party privacy practices.
14. Push Notifications
By installing the app, you consent to receiving:
- Fee reminders
- Notice alerts
- Guest approvals
- Service updates
- Poll notifications
You may disable push notifications in device settings.
15. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website and app with a revised “Last Updated” date.
Continued use of the platform implies acceptance of changes.
16. Contact Information
For privacy-related concerns:
Grihum Living (A Unit of Bishram)
Email: hello@grihumliving.in
Phone: +91 92 632 50891
Registered Office: 4 R.G. Street, Tharpakhna, Ranchi, Jharkhand, India 834001